Returns & Exchanges

At Rough Trade, we want you to be fully satisfied with your purchase; if you are not, you can return most items in their original, sealed condition within 30 days of delivery. Please note that opened media such as vinyl and CDs are only eligible for return if they are found to be defective.

1

Initiate Your Return

Log into your account portal or visit our returns page to enter your order number and email address to start the process.

2

Pack Your Items

Securely package the items in their original shipping box or a similar sturdy container to ensure they are not damaged during transit.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing